App47 Support is here to help you 24/7 with any issues regarding App47.
There are several ways to get in touch with App47 support.
- Log a new support ticket on our portal: https://support.app47.com
- Send us an email: firstname.lastname@example.org
- Call us on our main number: +1 (866) 688-2710
- Check out our status page: https://app47.statuspage.io
For Enterprise customers, App47 offers the following SLAs
|First Response Time||1 hour||1 day||1 day||1 day|
|Update from Support||Hourly||Daily||Weekly||Monthly|
|Temporary Solution||Four hours||8 hours||2 days||1 week|
|Permanent Solution||1 business day||3 business days||1 week||1 month|
Priority levels are defined below.
- Urgent - Either the portal, App Store or Agent API are not responding.
- High - The portal, App Store or Agent API are responding, but not performant regarding response times or expected results.
- Normal - Software not working as expected
- Low - Question or feature request